Spare parts planning
Identify critical and wear items from the actual model configuration, service requirements and project duty.
After-sales support
Plan service before the machine reaches the site.
CMG support discussions cover configuration, operating information, spare parts, commissioning questions and post-delivery communication. A useful service package begins with the same project inputs as the equipment RFQ.
Request supportBuyers should provide model interest, planned operating hours, site conditions and delivery location. This allows the support route to be aligned with the actual equipment and project duty.
Support scope
From spare parts to operator information.
Technical support
Align model data, operating guidance and project questions through a documented communication route.
Commissioning discussion
Confirm the supply scope, site conditions and follow-on operating requirements before handover.
Operator information
Plan operating and maintenance information relevant to the supplied equipment and project controls.
Parts and service RFQ inputs
- Equipment model or family
- Serial and configuration information where available
- Planned operating hours and site conditions
- Required parts or support scope
- Delivery and project contact route
Related support equipment
360HP Impact Roller Tractor
Matched power unit for towing high-energy impact roller configurations.
Explore
380HP Impact Roller Tractor
Heavy tow tractor for high-energy impact roller applications and large job sites.
Explore
Impact Roller Monitoring System
System support for planned impact compaction work and project documentation.
ExploreService FAQ
Questions to resolve before ordering support.
What information is needed for a parts enquiry?
Provide the model or family, serial and configuration information where available, operating hours, site conditions and required parts scope.
Can parts be selected from a machine photo?
No. Parts should be matched to the model and configuration before a supply discussion.
What does commissioning discussion cover?
It aligns the supplied equipment scope, site conditions, operating information and handover questions.